Please visit our FAQ (Frequently Asked Questions) page to find answers to some of the most common meat processig questions we receive.
Parts & Manuals
Please visit our Parts & Manuals page to view parts breakdowns and operating manuals for some of our equipment and products.
Home Meat Processing Recipes
Please visit our Recipes page to view delicious recipes and "How-To" information for some of our favorite products.
About My Order
Q. How can I place an order?
Orders can be placed through our online store, via phone, fax, or Emailed Purchase Order.
Q. How do I know when my order has been placed online?
You will receive a confirmation email when your order is accepted into our system. Please check this confirmation carefully for accuracy. If there is an issue, you must notify us immediately; otherwise, the order will be considered confirmed as correct.
Q. How do I know when my order has been shipped?
Typically all orders placed by 4:30pm Central Time will be shipped the same day they are placed (excluding weekends and holidays).
Q. I will not be home when UPS delivers, what do I do?
UPS does not require a signature for residential deliveries. They will leave the package at the front door or another non-conspicuous place. It is a good idea to secure any animals you have on the expected day of delivery.
Q. How can I track my order?
You can track your order through the "Order & Billing History" section on the "My Account" page.
Q. When will my order arrive?
Our UPS Shipping Schedule will give you an idea of how many days it will take to deliver your package(s).
Q. What is your return/exchange policy?
- If you wish to return or exchange an item, please fill out the Return Form (on the back of your original Packing List) and return it with the item in its original packaging.
- All returns must be shipped freight prepaid within 30 days of receipt of the order.
- Items returned may be subject to a minimum restocking fee of 15%.
- Some items can NOT be returned. These items include, but are not limited to: Casings, Seasonings, Spices, Cures, Liquid Smoke, Unwrapped Band saw Blades, and certain special order items.
Q. I have an item that is damaged, what do I do?
If your item(s) are damaged when they are delivered, please notify us immediately by phone. You should also notify the carrier of any damages when the package is delivered. We will be more than happy to work with you to get your product replaced as soon as possible.
Q. Can I add to my order or make changes?
Unfortunately, no. It is our goal to ship every package possible on the day the order is placed. To accomplish this, we process orders very quickly and making changes to an order while it is being processed is not possible. We will however be more than happy to work with you on placing a new order.
Q. I cannot find what I am looking for on the web site, what should I do?
We make a great effort to have as many products on our site as possible. If you do not see a product that you are looking for on our site, please contact our Customer Service Department and we will be happy to assist you.
Q. Part of my order was backordered. When will it ship?
Any orders with backorders will be held until all items are available in inventory and can be shipped complete. Please contact our Customer Service Department with any questions or to request immediate shipment of all in stock items.
Q. What will my shipping cost?
- You can find our Home Processor shipping rates by clicking here.
- Commercial Processors are charged actual UPS rates.
- Some items are not able to be shipped via UPS and will need to be shipped on a freight line. Please contact our Customer Service Department for a quote on these items.
- Additional charges will apply to any order shipping via UPS RED (overnight) or UPS BLUE (2nd day).
- All International orders will be charged actual freight costs. Additionally, duties and import fees are the responsibility of the receiver.
Q. What are your business hours
We are open Monday through Friday from 8:00 AM to 5:00 PM Central Time.
Q. How do I contact Walton's Inc.?
All of our contact info is available on our Contact page.
Q. Where can I find technical help?
Please visit our Frequently Asked Questions page for additional information.
Q. What forms of payment do you accept?
Visa, Mastercard, American Express, Discover, Bank Transfer, and Check/Money Order (Orders paid with a Check or Money Order will be held until funds are release by your bank).
Q. Do you accept orders from overseas?
YES! We do accept orders from outside of the USA. We do require that orders be pre-paid by Bank Transfer for the full amount on International Orders. All freight charges, duties, and import fees are the responsibility of the receiver.
Q. When will my Credit Card be charged?
All credit cards, debit (check) cards, or prepaid cards are "pre-authorized" immediately upon an order's submission. This means that your bank is holding the funds for your purchase in reserve, however, we have NOT yet collected the funds. This holding period varies based upon your bank's policies. We cannot reverse this "pre-authorization" after an order's submission. Actual charges will be applied to your card when the order is processed and invoiced upon shipment.
Q. How secure is my payment information?
Q. How can I setup an account online?
Please visit our Registration page for more information.
Q. How do I make changes to my online account?
Changes to your online account can be made by visiting the My Account section and logging in.
Products & Pricing
Q. Product pictures?
There may be some slight variations between the product and the picture online. This can be due to a change in manufacturing process, a newer product, etc.
Q. Pricing discrepancies?
Prices shown on our website and in our printed catalog are subject to change without notice. We carefully check pricing and product specifications, but occasionally errors can occur, therefore we reserve the right to change both catalog prices & online website prices without notice.